We know, this isn't the most fun part of art sales, but don't worry - we're with you every step of the way. We'll take care of all the paperwork, book the shipment and manage all customer service. As hassle free as it gets ;)
1. SOLD NOTIFICATION
You’ll get a notification from us as soon as one of your artworks is sold.
2. PACK YOUR ART
See our packing guide for detailed instructions. Try to pack within 24 hours in order to keep your art collector happy.
3. SEND US THE PARCEL SIZE
We need the weight (in kg) and the length, width and height (in cm) of the parcel to book the shipping.
4. SHIPPING LABEL NOTIFICATION
We’ll book your transport and will send you the shipping label. This usually takes up to 24 hours on weekdays.
5. DOWNLOAD & PRINT SHIPPING LABEL
Attach the shipping label to your package. Remember to put on lots of fragile stickers!
Orders outside the EU: For orders to the US, UK, Norway and Switzerland you’ll need to print some extra customs paper, which are great to attach to the parcel in a plastic folder. Don’t worry, we’ll do all the customs paperwork for you!
5. BOOK PICK UP
Contact your local shipping company to confirm the pick up time. Make sure that you or someone else is available to hand over the parcel throughout the pick up time window. Also note to leave clear instructions to the driver so that they find your home or studio.
THE KEY TO SHIPPING SUCCESS
SAFE PACKING
Follow our packing instructions to make sure your art arrives in one piece.
SPEEDY SHIPPING
As with all online shopping customers expect to get their delivery as fast as possible.
Your goal should be to ship within 24 hours from getting our notification about a sold artwork.
That’s it! If you have any questions, simply reach out to us in the chat below.
