FAQ

The shipping fee depends on the size and weight of the artwork. The final shipping price will be updated in the checkout once you’ve added your shipping address. We use standard shipping rates and since we want your products to arrive in good condition, we’re using trackable shipping that will handle your package with care.

Please note that shipping from artists may have higher shipping prices as this requires other freight options and from various countries within the EU. 

Sweden
Shipping fee: 59-750 SEK depending on the package size.

Nordics & Baltics
Shipping fee: €22-80 depending on the package size.

Northern Europe
Shipping fee: €15-80 depending on the package size.

Southern Europe
Shipping fee: €19-80 depending on the package size.

Norway
199-299 SEK depending on the package size. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price.

DDU: Your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the Norwegian customs and postal code. The Ode To does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by The Ode To.

UK
Due to Brexit, we only accept orders above £135. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price.

Shipping fee: £27-65 depending on your order

DDU: Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the British customs and postal code. The Ode To does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by The Ode To.

US
$50-120 depending on the package size. Delivery times may vary depending on the final destination and potential custom processes. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price.

DDU: Your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the US customs and state variations. The Ode To does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by The Ode To.

Sweden 

Delivery in 1-3 working days with Postnord. 

Northern Europe
Delivery in 3-7 working days with DHL. 

Southern Europe
Delivery in 3-9 working days with DHL. 

Norway
Delivery in 3-7 working days with DHL or Fedex, but may vary due to customs.

UK
Fedex International Economy delivers in 5-7 business days, but may vary due to customs routines. We require a physical street address and signature upon delivery. Fedex are unable to deliver to post office boxes. You can specify an alternative address, e.g. your office, as shipping address for daytime delivery as well as a phone number where you can be reached. If Fedex are unable to deliver, you will be notified by letter, sms or e-mail and you can schedule another delivery attempt.

US
Fedex International Economy or DHL delivers in 4-10 business days, but may vary due to customs routines. We require a physical street address and signature upon delivery. Fedex and DHL are unable to deliver to post office boxes. You can specify an alternative address, e.g. your office, as shipping address for daytime delivery as well as a phone number where you can be reached. If Fedex and DHL are unable to deliver, you will be notified by letter, sms or e-mail and you can schedule another delivery attempt.

Artist Marketplace shipment
Some of our artworks are shipped straight from the artist to you. The artist may need an extra day or two in order to process your order and pack it. We will communicate with the artist to make sure that your artwork is shipped as soon as possible. You'll get a tracking code when the artwork is shipped. 

We can make changes if your parcel hasn’t been dispatched yet. As soon as the freight company has picked up the parcel, we aren’t responsible for the parcel, so please make sure to add the correct address.

As soon as your order reaches the delivery point you will get a text message or email to notify you.

For deliveries with DHL and Fedex they will come to your delivery address and contact you upon arrival, so make sure to enter a phone number where they can reach you.

Be sure to check the goods for any damage when you receive the delivery. Goods with visible external shipping damage should be claimed from us, you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt. Ask the driver to note the damage. If you would discover hidden defects / transport damages after opening the package, communicate this as soon as possible to The Ode To.

At any transport damage contact customerservice@theodeto.comand attach the message with clear pictures of the damage and possibly damaged packaging and provide the email with your order number. For us to be able to claim damaged goods to the shipping company, we need to notify transport damage to the shipping company within 1-3 work days. We are therefore grateful if you report the damage within that time.

All shipments are trackable, and you will get a tracking number once your order is fulfilled and leaves the warehouse so that you always know where it is.

For framed prints you will not automatically get a tracking order for the shipment from the framing studio to your home. If you contact us, we will always be able to inform you about the current whereabouts of your product.

When you place an order, you will be redirected to a page saying, “Thank you for your order”. You will also get an email with your order confirmation.

If you placed an order with us and did not received your order confirmation, it may be because you entered the wrong email address when you placed the order. Please contact customerservice@theodeto.com and ask if we have an order registered to you, so we can correct your e-mail address, and email you your order confirmation. It may also be because the order has not gone through for some reason, then contact us before placing a new order, to avoid double orders.

If it has been 8 days after you placed your order and you have not yet received your text notification, please contact us immediately. It could be that the mobile number you entered when ordering was incorrect. Please get in touch with us as the package only remains for 14 days and then is sent back and we charge 150 SEK for not picked up packages.

You may return your purchase within 14 days. Unless it's an on demand printed edition and/or a framed print there's no possibility to return it as it was made especially for you. Read more here.

For orders with DB Schenker and DHL your order will remain at your post office in 14 days. For deliveries with UPS a physical street address is required. If UPS or Fedex are unable to deliver, you will be notified by letter, sms or e-mail and you can schedule another delivery attempt.

For goods that are returned to us due to the customer has not collected the goods we charge 150 SEK. This is to cover the double freight (to you and back) as well as the cost for our packing and unpacking of goods.

Please email us and tell us what’s wrong. Take a picture/pictures of the damage or issue and email it to us. We’ll do our best to get you a nice product.

Yes, we accept all major credit cards such as Visa, MasterCard and American Express. The card payments are managed via payment provider Stripe.

Yes, you can pay with invoices through Klarna. Use the service Pay Later to get an invoice due 30 days after purchase. Use the service Slice It to spread your cost into equal monthly payments.

EU
All taxes are included in the sales price and you are charged the local tax rate of your shipping destination.

Outside EU
All prices are excluding VAT and are shipped on DDU (Delivery Duty Unpaid) basis, meaning that product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. If you want to estimate the tax you will need to pay, please contact your local tax customs.

This means that each print is only made in a set number of editions per size and will never be reproduced again. This stems from old techniques when plates were still used to make prints and the plates could only be used a limited number of times in good quality. Today it’s a way of making sure that prints are kept special and makes sure that the prints won’t be found in every other home. Modern printing techniques still makes these small batches of prints affordable.

The objects come in all types of materials such as plywood, clay and metal. The objects are made by hand, which means that they are completely unique and one-of-a-kind. Keep in mind that they could have little charming and organic imperfections due to being handmade.

Most artworks are made exclusively for The Ode To and aren’t sold anywhere else. At times we purchase few selected pieces that are available in some other places and then we clearly state that in the product description.

For any customer service related questions, reach out to customerservice@theodeto.com.

For press inquiries or any questions about The Ode To, contact hello@theodeto.com.

Artists can send their portfolios here (we do however get lots of requests, so it might take some time before we get back to you): artists@theodeto.com